Frequently Asked Questions

Answers to the most common questions about our platform.

Categories: All Account & Registration Learning & Lessons Technical Issues Payment & Subscriptions General Questions
1. How do I create a new account?

To create a new account, click the "Register" button at the top of the page and fill out the form. You'll need a valid email and a strong password.

2. What if I forgot my password?

Click "Forgot Password" on the login page. We'll send you a link to reset your password via email.

3. How can I update my personal information?

After logging in, go to "Profile" from the menu, where you can update your name, email, and password.

4. Can I delete my account?

Yes, you can request account deletion by contacting the support team. All your data will be permanently deleted within 30 days.

5. How do I start learning?

You can start with the lessons available to everyone. We recommend following the logical sequence from basic to advanced lessons.

6. Are the lessons free?

Yes, all basic lessons are free. Some advanced lessons may require a paid subscription.

7. How long does each lesson take?

The time varies depending on the content, but most lessons take between 15-45 minutes.

8. Do I get a certificate after completing lessons?

Yes, after completing a full learning path and passing the exams, you can receive a verified certificate.

9. What are the system requirements?

All you need is a modern browser (Chrome, Firefox, Safari, Edge) and an internet connection. No additional software installation is required.

10. Why aren't some videos working?

Make sure your internet connection is stable. If the problem persists, try refreshing the page or using a different browser.

11. How can I download files?

You can download files from the "Downloads" section. Some files may require you to be logged in to download.

12. Is the website mobile-friendly?

Yes, the website is designed to be responsive and works excellently on all devices including phones and tablets.

13. What payment methods are available?

We accept credit cards (Visa, Mastercard), bank transfers, and PayPal.

14. How can I cancel my subscription?

You can cancel your subscription at any time from the settings page. No additional charges will be made after cancellation.

15. Is there a free trial period?

Yes, we offer a 7-day free trial for paid subscriptions to try all features before committing.

16. How do I get an invoice?

Invoices are automatically sent via email after each payment. You can also download them from your account.

17. What languages are supported?

The website supports three languages: Arabic, English, and French. You can switch languages using the globe icon at the top of the page.

18. How can I contact the instructors?

You can reach instructors through the forum, the support page, or comments on the lessons.

19. Can I suggest new content?

Absolutely! We welcome all suggestions. You can send them through the support page or via email.

20. How can I report a problem or bug?

You can report any issue through the contact form on the support page or via email.